Privacy policy

Who we are

Lucky Call is provided by legal name of the business, registered address ("we"). Contact: privacy@luckycall.app.

For the contact data in your HubSpot account, you are the controller and we act as your processor. A data processing agreement is available on request.

What Lucky Call reads

When a call is logged in your HubSpot account, Lucky Call reads, for that contact only:

• the date, time, outcome and owner of previous calls
• first name, whether a phone number exists, and email subscription status
• the dates of recent email replies, clicks, opens, website visits and form submissions (Pro)
• the free times on the rep's meeting link

It uses this only to decide and book the next step. It does not use outside data sources and does not enrich or add contacts.

What we store

• Connection details: the access tokens HubSpot issues when you install, so the app keeps working.
• Your settings: business name, mode, follow-up sequence and message wording.
• Usage: your plan and the number of follow-ups used each month.
• A short technical log: record IDs, times and reasons for recent decisions, to diagnose faults. It holds no names, phone numbers or email addresses.

We do not keep a copy of your contacts or call history. That data is read, used for the decision and discarded.

What Lucky Call writes to HubSpot

Tasks, notes and a small group of "Lucky Call" contact properties. These stay in your HubSpot account under your control.

Who else is involved

• Cloudflare, which hosts the app.
• Payment provider, once billing is live.

We do not sell data or use it for advertising. International transfer wording to confirm with the hosting set-up.

How long we keep it

Settings and connection details are kept while the app is installed and deleted within 30 days of uninstalling. Usage counts are kept for as long as billing records require.

Your rights

You can ask for access to, correction of, or deletion of the information we hold about your account. Individuals whose details are in your HubSpot account should contact you first; we will help you respond. You can also complain to the Information Commissioner's Office (ico.org.uk).