Terms of service
Last updated: date of launch
Draft. A starting point in plain English. It needs a legal check, and the highlighted details filled in, before any customer relies on it.
1. The service
Lucky Call is an app for HubSpot provided by legal name of the business. It reads call and engagement history in your HubSpot account and books or suggests follow-up steps. By installing it you agree to these terms on behalf of your organisation.
2. Your account
You need a HubSpot account and the authority to install apps on it. Some features depend on your HubSpot subscription, such as workflows. You are responsible for how your team uses the tasks, texts and emails Lucky Call prepares.
3. Messages and consent
Lucky Call does not send messages itself. Texts and emails are sent by your reps or by your own HubSpot workflows. You are responsible for having a lawful basis to contact each person, and for honouring opt-outs, under UK GDPR and the Privacy and Electronic Communications Regulations.
4. Plans and payment
Plans and prices are shown on the pricing page. Paid plans are billed monthly in arrears for the follow-ups used. You can set a monthly cap. We will give at least 30 days' notice of a price change.
5. Availability
We aim to keep Lucky Call running at all times but do not guarantee it. It depends on HubSpot's services, and a change or outage there can affect it.
6. No guarantee of results
Lucky Call chooses times from past behaviour. It cannot promise that a contact will answer or that sales will increase.
7. Data
Your HubSpot data remains yours. How we handle it is set out in the privacy policy.
8. Liability
Liability cap and exclusions to be drafted with legal advice.
9. Ending the agreement
You can stop at any time by uninstalling the app. Charges for follow-ups already used remain payable. We may suspend an account that misuses the service or does not pay.
10. Law
These terms are governed by the law of England and Wales.